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Account Security

If you are not registering an account by the email you paid for your order, you are required to input your PayPal email address to your account (Just email address), this allows our system to send your order data to your hotecig account.

Kindly noted that one PayPal email address is only allowed to connect one hotecig account. This prevents customer who knows other customers' PayPal email address to get their order information. 

If you forgot your account information, please kindly send email to service@hotecig.com


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Common problem

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ePacket Shipping Delay Announcement

Dear Valued Customer, 
We just received the message from the China Post that the shipment via ePacket to most countries will be delayed. there is no enough shipping space due to the selling season is arriving. and Hong Kong customs increase the effort for security checking.

If your parcel is shipped to the United States or Canada or Australia or Russia or France via ePacket will be delayed for processing, due to the local post office cannot process the packages in time which result to a large number of packages are delayed.
 
We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,
Hotecig Team


12/6/2017