Website Policies

NanoEcig is committed to protecting your privacy. We collect and use personal information only for order processing, accounting, and customer support purposes.

• We do not sell, rent, or share your information with third parties for marketing purposes
• Your payment information is processed securely through PCI-compliant gateways
• We use cookies to enhance your browsing experience
• You can access and update your personal information at any time

Orders are processed within 24-48 hours (business days). We offer multiple shipping options to meet your needs.

• Standard Shipping (USA): 7-14 business days
• Express Shipping (USA): 3-5 business days
• International Standard: 14-28 business days
• International Express: 7-12 business days

We offer a 30-day return policy for factory-sealed products. To be eligible for return, items must be unused and in their original packaging.

• Contact customer support to initiate a return
• Return shipping is the responsibility of the customer
• Refunds are processed within 5-7 business days of receiving the returned item
• Refunds go to the original payment method

By using this website, you agree to our terms of service and acknowledge the following:

• You must be of legal age (18+ or 21+ depending on jurisdiction) to purchase vaping products
• It is your responsibility to understand and obey local laws regarding vaping products
• We reserve the right to refuse service to anyone for any reason
• Product prices are subject to change without notice

We accept the following payment methods for your convenience:

• PayPal (including Guest Checkout)
• Visa
• Mastercard
• American Express
• Discover Network

To ensure compliance with laws and regulations, we have implemented age verification measures:

• All orders are subject to age verification
• We use third-party verification services
• Orders may be delayed if verification is required
• We reserve the right to cancel orders if age cannot be verified