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Official Announcement

Arrangement for 2018 CNY Holiday
Feb. 11st, 2018 HKT


Dear Valued Customers, 
Thanks for your support on HOTECIG!
The Lunar New Year (Year of the Dog) holiday is coming. HOTECIG Team is having holiday between Feb. 12th and Feb. 25th to celebrate the 2018 Chinese New Year.
During this period, the shipping and customer service from China Warehouse won't be available.
But the whole site remains operative for placing orders as usual. And the shipping service from
German Warehouse is still available during holiday.  All services resume on Feb. 25th 2018 HKT.
Due to the holiday backlogs, it might take extra 24hrs~48hrs for replying your emails and processing your order.

Sorry for the inconvenience and thank you for your understanding.

Here are the events you can join now:

Blowout 1:
Join the 2018 CNY Deal & Sale Now >>>   - Starts on Feb. 11st 

Blowout 2:
Extra 10%OFF for All Items, CODE:  2018CNY - Starts on Feb. 
15th 00:00:00 to 16th 23:59:59


Blowout 3:
Join the Weekend Flash Sale Now >>> - Starts on Feb.15th 00:00:00 to Feb.17th 23:59:59

Best Regards,
HOTECIG Team




Arrangement for CNY Holiday
Feb. 2nd, 2018 HKT


Dear Valued Customers, 
Thanks for your support on HOTECIG! 
Starting next week, the shipping service from China warehouse won't be available due to the CNY holiday is coming.

And some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office now. but please rest assured that will try our best to send the available items before the holidays.

And pls note that our systerm is being updated now. So once customers login in with website account can not see the order history or can not open our website. pls contact us by email sales@hotecig.com

Sorry for the inconvenience and thank you for your understanding.

Best Regards
HOTECIG Team




Arrangement for SKU66717

Jan. 31st 2018 HKT


Dear Valued Customer,
Thanks for your support on HOTECIG.

We found that the picture of this item #sku66717 is wrong. In fact, the 510 PEI drip tip is not round, if you don't like the driptip you received, pls contact to us via email. if you want to purchase the round 510 PEI driptip, Pls Click Here #SKU66840

Please Note:
For those who purchased this item sku66717, please contact service@hotecig.com by your PayPal email address for the store credit. we will offer you a 2$ store credit you can use in your future order.

Wish you have a nice day and happy vaping
HOTECIG Team





Arrangement for the German Warehouse
Dec. 23rd 2017 HKT


Dear customers, 

Thank you for your support on HOTECIG.
Our German Warehouse is having holiday between Dec. 23rd and Dec. 26th to celebrate the Christmas Day. During that time, German Warehouse shipping and customer service won't be available. But HOTECIG site will remain operative during the holiday and order can be placed as usual. German Warehouse shipping resume on Dec. 27th 2017 HKT
Sorry for the inconvenience and thank you for your understanding.


Wish you a Happy New Year and Christmas!!!

Clearance sale up to 85%OFF:  http://hotecig.com/catalog/Promotion-good/1

Best regards,
HOTECIG Team





The Shipping Delay Announcement:

2017-12-11


Hello for all,
Thank you for your support on HOTECIG,
We just received the message from the Logistics company that the shipment via ePacket and Singapore Post and NLPost and German / UK / France Express and DHL and EMS to your country will be delayed due to the selling season is arriving. And the Hong Kong customs increase the effort for security checking, So the Package will be delayed to be transshipped to the destination country. In addition, the package could not to be handled in time when it arrived at the destination country due to the selling season is arriving. It may take 10 more working days for delivery than normal. 

We apologize for the inconvenience and thank you for your understanding.

Best regards. 
HOTECIG TEAM!





ePacket Shipping Delay Announcement


2017-12-5

Dear Valued Customer, 
We just received the message from the China Post that the shipment via ePacket to most countries will be delayed. there is no enough shipping space due to the selling season is arriving. and Hong Kong customs increase the effort for security checking.

And If your parcel is shipped to the United States or Canada or Australia or Russia or France via ePacket will be delayed for processing, due to the local post office cannot process the packages in time which result to a large number of packages are delayed.
 
We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,
Hotecig Team
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