Your location:

How to see order status

To see the order status:

if you have a hotecig account. 

you can login in your hotecig account and view your account and billing history, change your password, update your contact information and manage your Usernames. It's a one-stop shop for managing your hotecig account! you can see order history there and your points. 

By creating an account with our store, you will be able to move through the checkout process faster.

if you not have a hotecig account you can see order status by below link 

http://hotecig.com/ordertrack 

Common problem

Recently Viewed
ePacket Shipping Delay Announcement

Dear Valued Customer, 
We just received the message from the China Post that the shipment via ePacket to most countries will be delayed. there is no enough shipping space due to the selling season is arriving. and Hong Kong customs increase the effort for security checking.

If your parcel is shipped to the United States or Canada or Australia or Russia or France via ePacket will be delayed for processing, due to the local post office cannot process the packages in time which result to a large number of packages are delayed.
 
We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,
Hotecig Team


12/6/2017