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General Policy


1, Hotecig Standard Return Policies applicable only to products purchased by you directly from the hotecig.com website.
2, All products can be requested for Return Merchandise Authorization within warranty of return. 

3, One item problem been confirmed pls take some pictures better a video to send to customer service, please describe what kind of problem. ( E-mail: service@hotecig.com )

4. If return to us is needed, our customer service will wrote in email the return address. pls include the order number item problem on a piece of paper. 




Common problem

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HOTECIG Arrangement

Dear Valued Customer, 

Thanks for your support on HOTECIG.

We just received the message from the manufacturer that the ShenRay Kr V8 Style 23mm 2ml RTA with Long Mode Special Edition is out of stock now.

But please rest assured that we will ship out the orders already placed.
The next batch of Kr V8 RTA delivery times until further notice.

Kindest Regards,
HOTECIG  TEAM




6/20/2017