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General Policy


1, Hotecig Standard Return Policies applicable only to products purchased by you directly from the hotecig.com website.
2, All products can be requested for Return Merchandise Authorization within warranty of return. 

3, One item problem been confirmed pls take some pictures better a video to send to customer service, please describe what kind of problem. ( E-mail: service@hotecig.com )

4. If return to us is needed, our customer service will wrote in email the return address. pls include the order number item problem on a piece of paper. 




Common problem

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Arrangement for the Labor Day

Dear Valued Customer, 
HOTECIG is scheduled to be on holiday of International Labor Day between April 29th to May 1st (HKT). 

HOTECIG shipping and customer service won't be available on April 29th to May 1st (HKT). All services will resume on May 2nd, 2017. But Hotecig site will remain operative during the holiday and order can be placed as usual. and we are now can accept payment from credit card.


Sorry for the inconvenience and thank you for your understanding.


Here are the events you can join now:

1. Sales up to 50% OFF:

http://hotecig.com/catalog/Promotion-good


2. FlashSale:

http://hotecig.com/activities/instantkill/flashsales/2/1


3. All item will be in discount on May 1st! 

Enjoy 10%OFF on order over $60 and 15%OFF on order value larger than $150!

Code for 10%OFF: LABOUR10 

Code for 15%OFF: MAY15 


Vape On!
HOTECIG Team!



4/28/2017