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General Policy


1,hotecig.com's Standard Return Policies applicable only to products purchased by you directly from the hotecig.com website.
2,All products can be requested for Return Merchandise Authorization within warranty of return. 

3,Once item problem been confirmed pls take some pictures better a video to send to customer service, pls desrible what kind of problem. 

( E-mail: service@hotecig.com )

4. If return to us is needed, our customer service will wrote in email the return address. pls include the order number item problem 

on a piece of paper. 




Common problem

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