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Pre-Order Policy

 
HOTECIG Pre-Order

A pre-order is an order you can place for a new product before it is in stock and available for delivery. Generally, it is an item that is new to the marketplace and we have already placed an order with our suppliers for the item. These items are usually in the developmental stages when we create the product listings. The images are taken from prototypes. The finished product that you receive may vary in design, specifications and package contents. We will update pictures on site when we received products. If there is any difference with previous listing, we will inform you.

Please be ready to assume these risks before placing your order.


Why place pre-orders with hotecig

By placing a pre-order with hotecig you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items is lost when coming from our supplier, you are guaranteed to get an item shortly after we receive it.

Is the item guaranteed to arrive on the estimated availability date? 

No, when an item opens for pre-order, we don't always have the full details on availability  from our suppliers. It is important to recognize that All pre-orders are offered with ESTIMATED delivery dates. In other words, it is quite possible--and quite common--that pre-order items are delivered later than expected. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time. Always check the product item page for the most up to date information on availability. 

What are the chances that my pre-order will not be filled? 

The only instances where a pre-order will not be filled are if the manufacturer cancels or modifies a case assortment or simply short ships our order. In the event of short shipment, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. 


Can I cancel or modify a pre-order? 

Absolutely! If at any time prior to your items shipping you wish to cancel or change your order simply email us at service@hotecig.com.

What if I order multiple items, can I combine in stock and pre-order items? 

We do not recommend you to combine Pre-order items because of different ETA (Estimated Time of Arrival). 

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates? 


Normally, we would hold your order. However, If the date is more than 5 business days, we will split the order by different package without extra charge.


How long will it take to ship out my pre-order once pre-sale item is received? 

We start shipping pre-orders within 24 hours after we receive items and finish QC. Delivery time depends on shipping method and the destination of the package.



For more questions with Pre-sale, Please email us at service@hotecig.com with the details, and we will do our best to resolve it to your satisfaction.

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